Your privacy is not just a priority – it is our responsibility. Find out exactly how Gempak 99 collects, uses, and protects every piece of personal information you entrust to us.
Last Updated: 1 January 2026 | Complying with the Personal Data Protection Act 2010 (Malaysia PDPA)
Six core pillars that ensure the protection of your personal data on our platform
All data transmitted between your device and the Gempak 99 is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banks.
Your personal data is stored on servers protected by multi-layered firewalls, automated intrusion detection, and strict access controls. Only authorised personnel are permitted to access it.
You have the full right to access, correct, or request the deletion of your personal data at any time. Requests are processed within 14 working days.
Gempak 99 has never sold, and will never sell, your personal data to third parties for marketing purposes or any other commercial use without your explicit consent.
Privacy Policy Gempak 99 is established and updated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
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This Privacy Policy describes how Gempak 99 ("we", "platform") collects, uses, discloses, and protects your personal information ("personal data") when you use our services at gempak99.cash. We are committed to ensuring your privacy is fully protected in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Gempak 99 takes its responsibility to protect every user's privacy on our platform seriously. We understand that your trust is our most valuable asset, and we are committed to managing your personal data with full integrity and transparency.
This Privacy Policy applies to all users of the Gempak 99, including website visitors, prospective members in the process of registering, active registered members, and former members whose accounts have been closed. It covers all your interactions with us via the website gempak99.cash, the gempak 99 mobile app, email communications and customer support, as well as our official social media channels.
By using any part of the Gempak 99, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services and contact us to request deletion of your data.
Gempak 99 only collects personal data that is strictly necessary to provide you with a secure, fair, and high-quality service. The following are the categories of data we collect:
| Data Category | Specific Information | Requirement |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender, nationality | Mandatory |
| Contact Information | Email address, mobile phone number, residential address | Mandatory |
| Financial Data | Bank account number, e-wallet numbers (TNG, GrabPay, Boost, ShopeePay, DuitNow), transaction history | Mandatory |
| Technical Data | IP address, device type, operating system, browser, screen resolution | Automatic |
| Behavioural Data | Game history, betting patterns, game preferences, session duration | Automatic |
| Communications | Customer service conversation records, feedback, complaints | Where applicable |
Gempak 99 does not collect sensitive data such as your medical information, religious beliefs, or sexual orientation. Should you voluntarily disclose such information during a customer service session, it will be handled with complete confidentiality and will not be stored in your permanent records.
Gempak 99 collects your personal data through the following transparent and responsible methods:
Gempak 99 uses your personal data solely for legitimate purposes that are clearly stated below. We will not use your data for any other purpose without obtaining your consent first:
You may opt out of receiving marketing emails or notifications from Gempak 99 at any time by clicking the "Unsubscribe" link in any email we send, or by contacting our support team via live chat. Requests will be processed within 5 working days.
Gempak 99 does not sell your personal data to any party. However, in certain limited and legitimate circumstances, we may share your data with the following categories of third parties:
All third parties receiving your personal data are bound by strict data protection agreements and are only permitted to use that data for the specified purposes.
Gempak 99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
While we take all reasonable precautions, no system is 100% secure. In the event of a data breach that affects your information, Gempak 99 will notify you within 72 hours via your registered email address, in line with industry best practices.
Website Gempak 99 uses cookies and similar tracking technologies to enhance your user experience. The following are the types of cookies we use:
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Maintaining your login session, security, and core platform functionality | Session only |
| Performance Cookies | Analysing how you use the website to improve speed and experience | 12 months |
| Functional Cookies | Remembering your preferences such as language, region, and display settings | 12 months |
| Marketing Cookies | Delivering relevant advertisements and measuring the effectiveness of promotional campaigns | 30 days |
You can manage or block cookies through your browser settings at any time. Please note that blocking essential cookies may affect certain features of the platform. Gempak 99.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Gempak 99:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your personal data is inaccurate or incomplete, you have the right to request a correction. Basic information can be updated directly through your account profile section.
You have the right to request the deletion of your personal data, subject to data retention obligations required under Malaysian law (e.g., financial records for 7 years).
You may object to the processing of your data for direct marketing purposes at any time. Requests will be actioned within 5 working days.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
To submit any request relating to your data rights, please contact the Data Protection Officer Gempak 99 via email at privacy@gempak99.cash or via 24/7 live chat. Please include your account number and the type of request for faster processing.
In operating the Gempak 99, your personal data may be processed or stored on servers located outside Malaysia. In such circumstances, we ensure:
Gempak 99 only retains your personal data for as long as it is needed for the stated purposes or as required by Malaysian law. The following are our data retention guidelines:
Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with established procedures.
Platform Gempak 99 is strictly intended for individuals aged 18 years and above only. We do not knowingly collect or process personal data of children or minors.
Should we discover that we have collected personal data from someone under the age of 18, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child has registered an account with Gempak 99 urged to contact us immediately at privacy@gempak99.cash.
Gempak 99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, technological developments, or new legal requirements.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Gempak 99 manage your personal data, please reach us through the following channels:
Our dedicated team will respond to all privacy-related enquiries within 5 business days. For urgent matters, please include "URGENT – PRIVACY" in your email subject line for faster processing.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPCommissioner), who is responsible for enforcing the PDPA 2010.